If they send you an e-mail asking about the chances are that they already viewed your page and don't understand it. Therefore, you should explain it in the ticket/email. Putting a client off to your website is going to loose you business and go to someone else that will explain it.

It shows that you don't want to help them out. If you have a knowledgebase then you should find the answer to the question and paste it in the ticket and give them the link for references. It is the only right way going about doing stuff.

If you want keep your customers happy then I would advise it..

Also, I find it unprofessional that you have existing web hosting news on your website. You're only advertising your competitors. Customers want to know about YOUR news and not the whole industry. That's the point of the news section on a hosting website is to give the latest news on your company.

Ok, you can "find" my website however you like but I get all the customers I need. And if they can't understand my website then they are stupid "a little too stupid" to be needing a domain reseller account. I can't really explain my pricing conditions in any simpler means.

Uh Oh, You're calling your customers a little to stupid then? Huh?? That sure is the way that I'm looking at it. Hopefully your company name doesn't justify your background. Hotlinking is actually against the law and it isn't a great name to be using on "HotLink"... Just a tip of advice. Not that great of Branding...

lol, then report me.

Wow that is a really great business attitude. Service with a smile eh?

You should be able to see that I am not trying to sell anything in this thread.

These old eyes have hard time reading the font. I am pretty sure that is at least part of the problem.