After careful consideration I would like to target the small business. This includes the one-person home-based business user to the larger businesses.

I will be offering the following for support: Faqs, Troubleshooter, Knowledgebase, and support tickets. Possibly even telephone support, but I am still thinking about this. There are no charges for any of this support.

Each hosting account will be unix with cPanel. There will be no setup fees.

Every hosting account will include a free domain and a free online website builder utility. This website builder utility will not require any website or html language knowledge.

I would like to offer a number of hosting packages. Can anyone offer any suggestion on what the bandwidth, disk usage and price should be for each of these plans?

Any other suggestions that I should offer for targeting the small business?

As everyone says, the less they pay for hosting, the more they will need support.

People will always look for the best deal and service second. We have been in this industry for 4 years now and offer from the $1.95 light plan to the $59.95 Plans. The one thing I do know is that out of all the accounts we host there are only a handful that use more than 10gb per month. So why offer plans with 50gb? Because people want to know they are able to have something like that. The thing to note when you are pricing is give the best deal you can while keeping in mind you HAVE to support it. We get letter after letter each month thanking us for our support levels and that is what you want.

costs too much for all plans.