Hi all,

Ok...

Anyone who read my last thread in this forum knows that I've just cancelled my account with Dathorn because of
a) Downtime
b) Andrew's Temper

I posted a few pre-sales questions in the Pre-Sales forum at UnitedForums.co.uk and got a very fast response considering that they are currently doing a large server migration. Matt answered all my questions, but I contacted him in live support to get a bit of additional information and found him to be very professional and friendly.

I signed up on Thursday evening. I wasn't overly impressed with the order process. it had nowhere for me to select addon services, however I posted them in the comments field and was pleased to see that I had been charged for them and that they had been added to my account. I entered an incorrect email address on signup. One quick email to UH ensured I got the welcome email.

I woke up on Friday morning to find the welcome email in my inbox. It was easier to digest than most, and well layed out, and supplied all the information required to access my account and gave details on how to access and use everything. Although I did not need all the assistance given I was very happy to see that UH are not just setting themselves up for a living but are doing everything with the customer in mind.

I have transferred my business and personal sites to UH without much difficulty. I'm not a great fan of Ensim - but the control panel a host uses isn't going to change what I think of them unless it's a free one or none at all - however their custom skin does improve things quite alot. I couldn't find the cron feature in Ensim so I emailed UH about an hour ago with my request. This is not urgent and will not expect a resonse for 3-6 hours, considering the workload they currently have with the server migrations.

Obviously I cannot comment on network reliability, etc., yet as my domains only propogated a few hours ago, however the servers are located in DC2 at EV1servers.net, and my experience with other hosts that use EV1servers, as far as network reliability goes, has been superb.

I will keep you updated on a roughly weekly basis, unless anything major or interesting happens sooner than that.

Thanks

Still not recieved a resonse from UH on the cron matter. It must be over 12 hours now, so I'm not too impressed. Not too big a worry I guess, it's nothing I'm too bothered about right now and I can call them tomorrow, but still, I think 12 hours with no response is a bit too long...

I was on the hunt for a new host recently and found nothing but good reviews on UH. I haven't actually signed up with them as of yet but more than likely will. I'm sure the server migration is the reason for you not receiving a reply for 12 hours. Let's see if you get an apology for the long response time in the reply. If you do, then you know customer support is high on their priorities list.

Ok well I have submitted two tickets and three emails. NO RESPONSE. Call them, not available because of the server migration, not even going to bother with the forums, if I can't get support via emil or tickets when I need it that's enough for me to leave. And so I am currently setting up my VDS with Dinix...see my next review. Let us hope this one lasts a few days ??? :(

Not a good sign. Maybe I should reconsider signing up with them after all.

UnitedHosting is definately a good choice if your looking for Ensim. They're a well respected host and they offer good service from what I have seen.