Server Matrix down, affecting The Planet clients also..

ramprage · (#1 (**permalink**))

Well server matrix/the planet routers have been going on and off like yo-yos the last few hours. At this point we're past a total of 1 hour downtime which is affecting one of my servers.

There is some news about it on WHT and some really funny comments, here are a few.

Quote:

Originally posted by cybexhost1
Can anyone get these guys on the phone?

TheDavid says....I'd rather talk to you
Oh, and answer support tickets about servers being unreachable

Quote:

Originally posted by StartAnISP
I think they have one network cable and they keep switching it back and forth between 2 or 3 routers to at least give everyone a little uptime. They will probably continue this practice until the new guy get's back from Walmart with a few new cables. Problem is, he will probably bring back RJ11 phone cords. So, we will probably have to go through this all weekend until little Johnny gets the Walmart order right. Finally little Johnny (the newest Network Engineer at SM) will get a flat tire on his bike just as he is about to make it back with the correct cables..

OK, I will stop.. But you know I have to wonder if this is really the sort of thing that is going on over there?

Of course I am joking here about Johnny and such..

Quote:

Originally posted by cybexhost1
Can anyone get these guys on the phone?

JasonID says....
They have no clue, don't bother phoning.

Evidently the monkeys are trying to figure out what's wrong. They also know nothing about the SLA.

monster · (#2 (**permalink**))

You can view the massive thread here:

http://forums.servermatrix.com/viewtopic.html

ub3r · (#3 (**permalink**))

affecting a friend of mine right now, he's probably hating me for recommending them for his shoutcast radio network

monster · (#4 (**permalink**))

Hardware fails...if he doesn't know that then maybe you should explain that to him:(

Chew · (#5 (**permalink**))

Oh I know all about hardware failures.
You're right... they do happen, and that's why I'm with SM...
So far I've gotten great service with them, and being a company that acctually has an SLA, and managed options... well they've got my business till they majorly screw something up.

I moved from ev1 because of crappy service and the whole SCO disgust.

Chew
XNETRADIO.com

ub3r · (#6 (**permalink**))

that's my friend that it's affecting right now, just in case you were wondering where he came from, heh.

ToOnZ · (#7 (**permalink**))

Well, according to their forum at least you can take the positive side that they solved the problem within an hour

monster · (#8 (**permalink**))

Quote:

Originally Posted by ToOnZ

Well, according to their forum at least you can take the positive side that they solved the problem within an hour

The problem is still on going for now.

ToOnZ · (#9 (**permalink**))

Quote:

Update:

The CAR routers that were down are all now back up and performing normally.

We are investigating the cause of the problems and will issue a formal RFO once it have been determined.

Hmm wierd.... thats what they said at least