Help Desk tickets

NW - Sayed · (#1 (**permalink**))

Hi ,

Just wondering , What are the different kinds of Help Desk tickets that a host normally gets ?

NW - Sayed · (#2 (**permalink**))

Yes, In general, on a daily basis :)

NW - Sayed · (#3 (**permalink**))

I really could not narrow it down, hence i wanted to ask the audience here :p , but to name a few :-

1) DNS propagation
2) FTP / Mail - ASCII & BINARY for FTP issues
3) Cannot access Cpanel
4) Mail box getting locked.
5) Third Party software issues & integration.

ETC ETC...what about others ?

xyphen · (#4 (**permalink**))

I get alot of questions, my clients just don't even bother to look at the FAQ.

Gido · (#5 (**permalink**))

most common questions:

1- email settings
2- FTP
3- DNS propagation
4- SQL and other database issues

I guess once our site is updated these will cut down a little.

heyhey · (#6 (**permalink**))

Yeah, Why arent there account being set up.
I am just kidding.

Well, I as a customer send them about the stupidest stuff! :-D
ALot of time, just when login is wierd. It is nornally my fault.

webvila · (#7 (**permalink**))

When a client asks for support and the answer is in your FAQ, you could direct them to the FAQ. Or to any tutorial published on your site. Give them a link directly to the answer. And maybe they will check your FAQ or tutorials the next time they're looking for an answer.

But some customers just enjoy support!

Kerry Jones · (#8 (**permalink**))

I've noticed tutorials have been very popular lately for answering a customers question and thats always good to have them, but it never hurts to have someone friendly to talk with because when you are talking with your client it goes to show you want to help and them and that you really care about them and thats what its all about.