I used PHPManager for a short while and was not too impressed with it. Especially the secret calling home function was awful. It was just way beyond a normal license control feature. I'll never touch that software again.
Chris
We have now implemented a new licensing system so the old call-home function is no longer applicable.
We have been answering all support requests inside 12 hours, and most of those have been inside 1 hour since I have taken on my new position as Managing Director. Also NeoManager is scheduled for a stable release in mid-May.