VoltageHosting.Com has gone mad!!!!!

VoltageHosting.COM has caught March Madness! What this means is that every single plan that VoltageHosting.COM offers, will be discounted 25% This includes Shared Hosting, Reseller Hosting, and even email hosting plans. Every thing marked down 25% not just for the first month, for life!!! If you pay quarterly, you get one month free!!!

VoltageHosting.COM offers a wide variety of hosting plans in order to fit your requirements. If you need a small amount of space, we offer it. If you need low cost hosting, we offer it. Even if you need a unbelievable amounts of diskspace and data transfer, we will offer it. We care for every individual client and if you are not satisfied for any reason with in 14 days of ordering, we will refund 100% of your money. We are a no risk web host, and we are here to stay.

Each hosting plan does come with 24/7 online support via live chat, help desk email, and/or toll free telephone and the latest version of CPanel/WHM. We also guarantee 99.9% uptime every month..

Here are some of the plans that we offer. If you are looking for a custom plan, you can now use out custom order form. Click Here to access the custom order page.

Shared - Starter
1000 MB Web Space
7000 MB Transfer
Unlimited Email Addresses
$4.99 per month

Shared - Silver
3000 MB Web Space
25000 MB Transfer
Unlimited email Addresses
$14.99 per month

Shared - Gold
5000 MB Web Space
40000 MB Transfer
Unlimited email Addresses
$19.99 per month

Shared - Platinum
10000 MB Web Space
65000 MB Transfer
Unlimited email Addresses
$22.95 per month

Shared - Max
15000 MB Web Space
100000 MB Transfer
Unlimited Email Addresses
$39.95 per month

Reseller - Bronze
2000 MB Web Space
15000 MB Transfer
Unlimited Email Addresses
$12.99 per month

Reseller - Silver
3000 MB Web Space
25000 MB Transfer
Unlimited email Addresses
$17.99 per month

Reseller - Gold
5000 MB Web Space
40000 MB Transfer
Unlimited email Addresses
$22.95 per month

Reseller - Platinum
10000 MB Web Space
65000 MB Transfer
Unlimited email Addresses
$22.95 per month

Reseller - Max
15000 MB Web Space
100000 MB Transfer
Unlimited Email Addresses
$39.95 per month

The prices above are shown before the 25% is deducted. The discount will be made during check out. You must use the promotion code March Madness when signing up to receive 25% off. Click Here if you wish to see our plans. Please visit the site and speak with a sales representative if you have any questions.

NOTE: If you are ordering using 2CheckOut.com, you will be charged the full price, but we will refund 25% once payment has been received.

**Offer ends March 31st, 2004

Voltage madness, eh?

How about no support insanity?
The same group that runs VoltageHosting runs GlobalHosters.

Below is the ticket started 96 hours ago in regards to a refund promised over 2 months ago.
It should be noted that we've left multiple voice messages, sent Instant Messages, posted on the support forums, and continue to add to the ticket and have yet to get ANY response from them. NONE. Not one follow up.

No slander here, folks. No name calling. Just facts.

I'll let this cut and paste of the trouble ticket speak for itself.
If anyone has any suggestions of how to get this resolved please let me know. I'm thinking perhaps they'll at least respond in a public forum since they've abandonded the ticket system and phones and PM's touted as their preferred method of response.

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Home > Ticket List > Ticket Status: YRU-38923
14 Jul 2005
Ticket

Last Update: 14 Jul 2005 02:28 PM
Last Replier: Chris
Status: Open
Department: Customer Service
Created On: 11 Jul 2005 11:02 AM

TeamSpeak Hosting Refund

Chris
Posted on 11 Jul 2005 11:02 AM

Stephen & Lee,

I've attempted to contact you for a considerable time this morning via telephone. I'm not sure if you're aware of it, but your line seems to be down.

I'm following up with you in regards to the refund promised to my members for TeamSpeak hosting that was cancelled.

It has been over 2 months since we cancelled your services and you (Lee) confirmed that a refund equating the total billing for the 8 months remaining would be sent. (I still argue that this should have been 9 months due to the constant issues from day 1 of our account transfer to Globalhosting - but I'm cutting my losses and no longer wish to argue.)

What is the status of this refund?
We had requested that it be made via PayPal or credited to the card (the IMMEDIATE manner in which you received payment from us) but were told that you could only refund us via check and we could expect to see this check in 4-6 weeks.

I look forward to your response. I would prefer that it come directly to my email or with a personal call than this ticket system, but will take what I can get at this point.

Regards,

Chris
emailaddresshere
phonenumberhere

~~
Lee White
Posted on 11 Jul 2005 12:18 PM

Please be patient while I look into your request.

Lee White
Director of Human Resources and Customer Relations
GlobalHosters.NET- Hosting the World
Toll Free Phone: 888-669-1746

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Chris
Posted on 11 Jul 2005 01:28 PM

Thank you, Lee.

I look forward to your prompt response to a rather simple issue.

Regards,

Chris
emailaddresshere
phonenumberhere

~~

Chris
Posted on 12 Jul 2005 07:27 PM

I'm trying to be patient, Lee.

But we're approaching 34 hours since I've contacted you. May I inquire as to a status without seeming "impatient"?

30+ hours should be MORE than enough time to track this refund promised.

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Chris
Posted on 13 Jul 2005 11:22 AM


48 hours.

Several of our members balked at the GlobalHosters change over after finding many issues on different hosting forums.
I continued to stand by the integrity of your organization (although try as I might, I was unable to stand by it's servers stability) even when we cancelled our service with you. I did not allow any public posting on our sites or elsewhere by our members in regards to our hosting challenges faced with GlobalHosters.

I'm hoping that you are not going to prove that this was a poor choice on my part.

Integrity is everything for small businesses.

What is the update 48 hours after I've asked for a status about a refund that has not only been delayed but is now late beyond the date of delay?

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Chris
Posted on 14 Jul 2005 10:53 AM

72 hours, Lee.

Is this patient enough?
~~

Chris
Posted on 14 Jul 2005 02:28 PM

75 hours.
Spoke to Lee who says that he is no longer taking care of this ticket due to "computer problems" (moving, perhaps?)

Left a message hours ago with Stephen and have, of course, not had a response.

Not a SINGLE courtesy call has been made to let us know we aren't being avoided.
Not a SINGLE email has been sent to let us know we're not in the process of being ripped off.

Is this your way of letting us know that you've decided to take the route of theivery? Not refunding us or responding to numerous attempts to call, PM (via AIM), submit tickets, etc. is simple theft.

I suspect you pay for the time used on your 888 number while people are on hold. While I hate to sit on hold, I'll gladly do so via speaker phone from dusk until dawn in an attempt to contact someone this evening. Surely it rings somewhere considering I reached Lee today (who now does not answer) on his mobile.

In the meantime, I've been doing my own homework and have found issues similar to this on several boards. It would seem I should have listened to my members when they warned me of GH's integrity and support issues.

I hope you'll prove me wrong and repay us immediately via electronic payment. (we both know you've not cut a check.) It's LONG overdue.

Still doubtfully awaiting contact phonenumberhere...
~~~~~