Cerberus Helpdesk 2.6.0 is released!

2.6.0 is a feature release with a lot of exciting new functionality and a polished GUI.

Some of the major new features include:

• GUI Facelift: Skinned the GUI, simplified the configuration area & more.
• Boolean Ticket Searches: you can now do AND/NOT ticket searches, as well as optional words and partial matches.
• Ticket Status/Workflow Improvements: ticket statuses are now customer-centric to faciliate workflow. The two main statuses are now 'awaiting-reply' (hidden) and 'customer-reply' (visible).
• Pre-Parse Mail Rules: rules can now act before the parser to bounce spam, ignore autoreplies, etc.
• Attachment Cleanup Tool: free up server disk space by purging old files.
• PHP5 Support: separate codebase for PHP5 compatibility.
• Simplified Installation: config.php and config.xml generators.
• MUCH more... See full ChangeLog below.

The Developer Log entry can be found here:
http://www.cerberusweb.com/devblog/index.php?p=42

Cerberus Helpdesk:
http://www.cerberusweb.com/

Thanks!