Hi all,

I posted two tickets yesterday morning, one asking for Fantastico license to be activated (my mom requested it for her site :P) and one asking for a reboot. Both were resolved within ~15 minutes. Excellent!

I posted another ticket yesterday evening, as my VPS had gone belly-up. It appeared to be running RedHat 9 according to WHM but running cat /etc/redhat-release said 7.3. I'm not sure why WHM was claiming that it was 9 because it was always 7.3. Then I realised there was a new stable release of CPanel so I thought I might as well do the upgrade, BUT, it installed loads of packages for RedHat 9 instead of RedHat 7.3. HTTP, POP3 and FTP were all left down after this. I restarted FTP and POP3, no problem. HTTP was a different story altogether. I tried to restart it via WHM which failed so I went into SSH and did service httpd start. I got

Apache 1.3 Configuration Detected
Please see /user/local/apache-2.4.40/man/migration

I did not understand this but assumed the WHM update had upgraded to Apache 2? Usually it just ignores Apache...

Anyway I posted a ticket with Dinix. I did not recieve any response and kept posting at the ticket for about three hours. I had posted the ticket as 'Urgent' and IMO this wasn't acceptable. However I got a response letting me know they had been working on it since they recieved the ticket but that they could not give me an ETA because they had to get a head tech to look into it. No problem, just so long as they were working on it, I didn't mind. It's been 12 hours now, I'll let you all know what happens.

Thanks