Yes I agree that not every problem can be solved within an hour. The actual thread was "1 hour response time" not "1 Hour resolution time". So I don't find anything misleading here with those sort of informations. Response really means responding to a ticket or an email and like you stated, if all hosts offers it, then why not state it on their banner or site? Its just like you say, oh we got PHP, MySQL, and 24/7 support. Its a way of promoting not misleading as many hosts do with unlimited hosting packages.