I use them, if you are experienced with WHM and CPanel then they may be for you. The support is pretty much forums and E-mail, but unless you are new there isn't much to support.
Look for specials, I pay $120 a year for a reseller plan (and I can sell reseller plans) for 4GB and 50GB. I migrated to them and that went smoothly they will do the first 10 accounts free and it is $1 an account after that.
Judging from the server stats they are at about break-even on hosting right now so they should be in business for a while longer and the server speed is great.
While I use Whois.cart as my billing software they do provide one in fantastico.
Right now I am pretty impressed with this 3 man operation, but they should be a subreseller of domains for me...
Michael Kelly
http://rabbit-web.com