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Another alternative would be to outsource support during the late night early am hours to one of the many companies that offer these services, most of these companies offer various outsourced support packages from the works which include email, live chat and phone support for $X a month, down to just email support where they charge around 25-50 cents per email and you purchase in blocks of 50 or more.
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Hey
bright-byte could you recommend such company...or what keywords should one use for google search??
Thanx
:D