It seems to me that in all the years that I have been in business they only time I have ever bought anything from anyone is when I liked the sales person. We got along, and to me that is very important. The person that got you to buy, I don't know it makes me feel better about the product I guess.
If the tech support person is in the same frame of mind then it is a sure win.
Well I am sure not going to tell you to go to such and such.
:p